Cookie Policy
Last updated: 1 August 2026
Cookies are small text files stored on your device when you visit a website. We use a small number of them: some are essential for the site to work, and others (analytics) we only use if you agree. You choose when you first arrive, and you can change your mind at any time using the cookie settings link.
Cookies we use
| Cookie | Purpose | Type | Lasts |
|---|---|---|---|
hio_session |
Keeps your shopping bag, keeps you signed in to your customer account (and, for staff, the back office), and protects forms against cross-site request forgery. Without it you could not stay signed in or place an order. | Essential | Until you close your browser |
hio_consent |
Remembers your cookie choice so we don't ask again on every visit. | Essential | 6 months |
| Analytics | Helps us count page views and understand how the site is used, so we can improve it. Only used if you select "Accept all". | Optional (consent) | Only while you browse |
| PayPal | Set by PayPal on the checkout page to process your payment securely and prevent fraud. These are only loaded if you choose to pay with PayPal. | Third-party (payment) | Set by PayPal |
Managing cookies
Essential cookies are needed for the site to function and can't be switched off. For analytics, you can choose "Essential only" to decline, or "Accept all" to allow them. You can reopen the choice any time with the cookie settings link, and you can also block or delete cookies in your browser settings — though the site may not work properly without the essential ones.
For more on how we handle your information, see our Privacy Policy.